FAQ - Frequently Asked Questions
FIT
HOW DO THE FLAT SHOES FIT?
The pointed toe flat shoes run true size, are comfortable and the point does not squeeze the toes. It is recommended to purchase the size you usually wear. In case of a very slim feet, the lace might be loose.
DELIVERY
WHEN WE SHIP
Orders to be shipped are delivered to the courier from Monday to Friday during working hours.
Orders received from Monday to Friday before 13:00 will be shipped the same day and delivered by the courier in approximately 2 working days in Italy and 4 working days in Europe.
HOW LONG DOES THE DELIVERY OF A PRE-ORDER TAKE?
The delivery time for a pre-order product is indicated on the product page. They vary from a minimum of 3 weeks to a maximum of 6 weeks.
RETURNS
CAN I RETURN A PRODUCT?
Yes of course, for any reason, within 30 days from the date of delivery. Please note that returned goods will be refunded in full if they are unworn, returned with the tags attached and in the same condition as when you received them.
HOW CAN I RETURN A PRODUCT?
You can make a return request by filling out the RETURN FORM. Once the request is approved, you will receive an email containing the waybill to deliver to the courier and the link to organize the collection. The return is not free. You can use the return service provided by Mia Moltrasio, at a cost of €7. Or you can entrust the delivery of the return to a courier of your choice.
REFUND
WHEN IS THE REFUND ISSUED?
After receiving the return and checking its integrity, we will issue a refund and send you another confirmation email.
If you have any questions or require assistance, please contact us by emailing wow@miamoltrasio.com