FAQ - Frequently Asked Questions
FIT
HOW DO THE FLAT SHOES FIT?
The pointed toe flat shoes run true size, are comfortable and the point does not squeeze the toes. It is recommended to purchase the size you usually wear. In case of a very slim feet, the lace might be loose.
DELIVERY
WHEN WE SHIP
Orders to be shipped are delivered to the courier from Monday to Friday during working hours.
Orders received from Monday to Friday before 13:00 will be shipped the same day and delivered by the courier in approximately 2 working days in Italy and 4 working days in Europe.
HOW LONG DOES THE DELIVERY OF A PRE-ORDER TAKE?
The delivery time for a pre-order product is indicated on the product page. They vary from a minimum of 3 weeks to a maximum of 6 weeks.
RETURNS
CAN I RETURN A PRODUCT?
Yes of course, for any reason, within 30 days from the date of delivery. Please note that returned goods will be refunded in full if they are unworn, returned with the tags attached and in the same condition as when you received them.
HOW CAN I RETURN A PRODUCT OR ASK FOR A REPLACEMENT?
Login and enter you account. Select ORDER HISTORY AND DETAILS. In this page, next to the order you want to return, click DETAILS. You'll be brought to the order detail page. Select the product you want to return, fill the form with your comment, the reason you want to return the goods and in case you are asking for a replacement please list the color/size you would like to receive. Select the button RETURN. You'll soon receive an email with all the details on logistic on how to make a return and book the pick up.
REFUND
WHEN IS THE REFUND ISSUED?
After receiving the return and checking its integrity, we will issue a refund and send you another confirmation email.
If you have any questions or require assistance, please contact us by emailing wow@miamoltrasio.com